Solar Overflow
Reception
A Queensland solar installer kept missing calls whenever the team was already on the phone or out on a job.
- Where
- Queensland, Australia
- Built on
- AI voice agent
- What was built
- Overflow call agent.
The situation.
Solar installation is a business built on the phone ringing, and this Queensland company kept losing that fight. When the team was already mid-call or out on site, every extra call rang out, with no way to tell afterwards whether it had been a genuine enquiry or a wrong number.
What I built.
Overflow call agent
An agent now steps in the moment nobody at the business is free to answer. It takes the call, asks for the caller's name, number and what they're after, then emails those details straight to the team so someone can call them back.
The outcome.
The phone stops being the bottleneck. Every overflow call turns into an email sitting in the team's inbox, with everything needed to follow up and nothing left to a voicemail no one checks. Each call comes with a short summary of the job, so the team understands it at a glance, and if someone is free the agent can transfer the caller straight to them. It now takes about 10 calls a day: on average 8 from new customers and 2 about existing jobs. Those 8 are the calls that would otherwise have gone to a competitor.
Start with a conversation.
A few lines is enough to begin. You'll hear back within two working days.
Get in touchWhat is the manual job?
Who does it, how often, and roughly how long it takes them.
What have you already tried?
The tool you bought, the contractor you hired, and why it stopped.
What do you expect to spend?
A range is fine. It means the first reply is about what works for your budget.